Terms & Conditions

We do our best to convey your message to the audience through our website and designs. You can trust the personal attention you will receive throughout the working process. Please find the following terms as support to maintain our working relationship.

Acceptance of Terms

When you visit Logo Feist (The website), you agree to abide by the terms and conditions and consent to our privacy policy. If you don’t agree to any of the terms and conditions mentioned in this document, you should not go ahead with any service/products from us and leave this website immediately.

You agree that you will not be using this website for unlawful purposes and would bear all the laws and regulations in mind. You agree to not use this website in a way that may impact its performance, corrupt the content, or in any way hinder the functionality of this website. You also agree not to compromise the safety of this website or try to enter restricted areas of this website.

You consent to be entirely responsible for any claim, liability, expense, costs, and losses that include legal fees that initiate a violation of the mentioned terms and conditions.

Revision Policy

Logo Feist assures you of unlimited revisions according to your particular packages. Clients can ask for revisions as per the package, and no extra fee will be charged. However, the design and concept will remain identical, and the customer can post the revision on any one of the provided options.

Revision on numerous options is either inadmissible or will be charged discretely. Average revision reversal time would take 48 to 72 hours to design a logo or website, 3 to 5 days for video animations, and the timeline for software, apps, and games may vary depending on the revision scope.

Similarly, the timelines for functionality and development revisions may also differ contingent on the scope of work. The timeline for revising the digital marketing strategy varies upon research, mediums, budget, and overall plan size.

New Order Turnaround Time

Turnaround time refers to when your design concepts are completed according to your preferences against your package purchase. For all new orders, the turnaround time is 24 hours to a maximum of 48 hours for an initial mockup time that is considered after the customer has submitted the brief. If the customer does not submit the website brief till that point the project will be kept or held on a hold.Please also note that the turnaround time pertains to website development (static website having 5 to 7 web pages) is three to five business days. For all orders placed on Friday or Saturday, the delivery starts from Monday.

Teamwork (Project Management)

Teamwork is a project management tool that helps our teams improve collaboration, visibility, accountability, and ultimately results for their assigned projects. Project management is about more than just getting the work done. It’s about delivering impactful results for your business. Make it easy for everyone to see what projects they’re working on, communicate with their assigned project manager, and plan what comes next — wherever they are.

After signing up for a project with us, the client will get an email invitation from the Teamwork portal. The client will have to accept the invite and set a new password to get in touch with their project manager for the required communication needed to complete the project. Once the invitation has been accepted, the client can sign in to the Teamwork Portal.

If you have any queries with the teamwork signup/invitation, please contact us at support@logofeist.com

REFUND POLICY

We have a money-back guarantee policy, this means if you are not satisfied with the mockups delivered, you can request a full refund of what you paid. Unlike many other firms, we do not deduct any amount, e.g., "admin fees" or "overhead fees". We wish to make refunds as soon as they are requested. The refund, however, may take up to 20-25 business days to process.

To claim a refund, you are required to fill out a simple refund request form that our customer support representative can provide. Please note that filling up the form is mandatory, and if we do not find the responses to the questions in the form to be satisfactory, we reserve the right to deny the refund. Our quality assurance team uses your responses in the form to understand your reasons for a refund, which helps us improve the quality of our services.

Revision Policy

The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours.

Any changes/revisions requested after the logo designs are finalized will be treated as a new order and charged separately.

Refund Policy

Logo Feist refund policy will be nil if;

  • You have chosen a special package.
  • The primary design concept has been approved.
  • You have demanded revisions.
  • The cancellation has been made due to reasons non-related to the company.
  • The company has not been contacted for more than 2 weeks of project.
  • Company’s policies, or policy, have been violated.
  • Other company or designer has been approached for the same project.
  • The creative brief is lacking in required information.
  • A complete design change has been demanded.
  • The claim has crossed the given ‘request for refund’ time span.
  • The business is closing or changing name or business.
  • Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
  • If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
  • The client will not be entitled to any refunds after 7 days, from the date of purchase.
  • Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to refunds under any circumstances.
  • The processing and services fees will also be included in the total order amount at the time of sign-up. They are non-refundable and will appear separately in the client's statement. These charges won't be more than $3 regardless of the total order amount.
  • In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.

Note: Logo Feist holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Logo Feist. The company will be the rightful owner of the designs.

Project Re-initiation

  • You shall have 90 days to respond to each original design and/or for the needed revision. If after 90 days you fail to respond to us, Logo Feist will assume that your project is complete. In such a scenario, Logo Feist will have no further obligation to you, and you will pay Logo Feist according to the provisions of these Terms and Conditions. Notwithstanding the foregoing, Logo Feist reserves the right, in its sole discretion, to terminate your access to all or a portion of the Service, at any time, with or without notice. In the event of such termination, Logo Feist will determine, in its sole discretion, about the project re-initiation fee.

    • Claim Your Refund

    To have your refund, follow the following steps:

    You can claim your refund by:

    As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.

    After you have received your refund, you will not have any rights to any designs submitted by Logo Feist, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

    Quality Assurance Policy

    We do our best to meet your requirements and our designers do their best to fulfill your expectations.

    We believe in providing best designs and each of our designs is well researched and well crafted.

    100% Satisfaction Guarantee

    • Our unlimited revisions policy is to make sure that you are 100% satisfied.
    • We aim at exceeding your expectations and strive to accomplish it.
    • We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).

    Delivery Policy

    • The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
    • The turnaround time will be according to the package, the minimum time required is 2 business days.
    • In case of urgent order, contact our customer support team.

    Record Maintenance

    Logo Feist keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

    Customer Support

    Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.

    Communication Policy

    • Logo Feist will not be responsible for any communication done via any other platform than support@logofeist.com or any numbers not provided by us or given on our official website.
    • We are not responsible for any damages caused due to other contact details not provided by us.
    • We take full responsibility of all the information provided through our official domains.